Effective Date: January 1, 2025
Big Cat Roofing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Our Privacy Commitment
We Promise:
- ✓ No Sale of Personal Information: We will NEVER sell your personal information to third parties
- ✓ Internal Use Only: Information gathered is strictly for use by Big Cat Roofing only
- ✓ Service-Related Use: Data is used solely for the purpose of potential quoting or work performed for you
Information We Collect
Information You Provide
When you contact us or request a quote, we may collect:
- Name and contact information (phone number, email address)
- Property address for service delivery
- Details about your roofing needs and preferences
- Insurance information (if applicable for claims)
- Any other information you choose to provide
Information Automatically Collected
When you visit our website, we may automatically collect:
- Browser type and version
- Pages you visit on our site
- Time and date of your visit
- General geographic location (city/state level)
How We Use Your Information
We use your information exclusively for:
- Providing Services: To prepare quotes, schedule appointments, and perform roofing services
- Communication: To respond to your inquiries and provide updates about your project
- Customer Service: To address any concerns or warranty issues
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To improve our services and website functionality
How We Protect Your Information
We implement appropriate security measures to protect your personal information, including:
- Secure storage of customer records
- Limited access to personal information (only authorized employees)
- Regular security assessments and updates
- Secure transmission of sensitive data
Information Sharing
We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- Service Providers: With trusted contractors or suppliers directly involved in your project (with your consent)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition (your information would remain protected)
Your Rights and Choices
You have the right to:
- Access the personal information we have about you
- Request corrections to your information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Ask questions about our privacy practices
Cookies and Tracking
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
This privacy policy is provided for informational purposes and represents our commitment to protecting your privacy. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.